I hope you’ve had a great week. Today, I want to discuss client relationships. Ever been ganged up on by frustrated employees who felt betrayed by a manager that could not say no to a client’s unfair demands or bad treatment? If not, then lucky you!
“Effective leaders know when to say no to a client that makes unfair demands and encourage their employees to speak up if a client is treating them badly. However, they make it clear that bad-mouthing a client is never acceptable.”
Have a great weekend! As always remember, “Success is continuous improvement.”