“Variation is attributed to what the customer sees and feels, including the best and worst performance of your product or service.”
I hope you’ve had a great week.
Today, I want to discuss quality costs and how they affect your bottom line.
“Quality costs can be found in prevention costs; detection costs (auditing), rework, scrap, downtime and material costs. “
Effective organizations know and pay close attention to their quality costs. They invest in prevention plans to ensure quality is always delivered to the customer and to safeguard their profits.
Hope you enjoyed this short Friday tip.
As always, “Success is continuous improvement.”
Happy Friday! I hope you had a fabulous week!
Today, I was thinking about quality. As you have learned, Quality is what the customer says it is, not what you think it is. When does quality begin and how do you ensure your efforts bear fruit in a quality improvement engagement?
“Quality begins with education as it enhances your ability to see the big picture and supports deeper understanding of the activities that must take place in order for any quality improvement engagement to be successful.”
I hope you enjoyed this short tip and as always, “Success is continuous Improvement.”