Lean Wednesday Tip: Buyer Product Satisfaction

“Yield higher buyer satisfaction by developing products that actually solves a problem, is easy to use/set up, is convenient, fun and environmentally friendly.”

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Lean Wednesday Tip: Fulfilling Buyer Needs

“An over-designed product causes waste and increases overhead. It is best that you gather insightful insights from customers to ensure you truly comprehend what they really want in a product instead of over-designing a product that no one wants to buy or understands how to use.”

E.O.W (End of the Week) Notable Tip: R&D Spending

Happy Friday!

I hope you’ve had a great week.

Today, I would like to touch upon R&D spend. Research has shown that highly successful innovative businesses have a lower R&D spend to sales ratio compared to their competitors. For example, Microsoft has one of the highest R&D spend to sales ratio but poor innovative value-creation; however, Apple with one of the lowest R&D spend to sales ratio has continuously acquired market space with iPods, iPads and iPhones. Another great example is 3M’s post its, which were developed with resources that were already available at the company.

Spending less on R&D is not the only factor to consider when you are looking to create innovative products. You must also understand all your potential customers, their pain points and preferences. This information will help you identify and solve a problem that your competitors are not targeting.

I hope you’ve enjoyed this E.O.W!

As always, “Success is continuous improvement!”

 

Lean Wednesday Tip: Customer-centric digitalization

“Companies that stay abreast of consumer behavior changes and priorities coupled with a dedication to a customer-centric philosophy will always yield a greater market share. Effective leaders integrate new technologies wisely based on the company’s capabilities and it’s ability to optimize client satisfaction and profitability.”

E.O.W (End of the week) Notable Tip: Client-centric Accounts Receivable

Happy Friday!

I hope you’ve had a great week.

Today’s E.O.W is about encouraging your accounting team to embody a more client-centric approach to accounts receivable by asking smart questions that glean insights into what clients value most and what their priorities are. To truly understand that customer everyone must be part of the customer service spectrum because anybody in the company can affect how the client sees the company. This also provides the opportunity to realize areas for improvement, for example, reduction of receivable days and optimized value creation.

I hope you’ve enjoyed this E.O.W!

As always, “Success is continuous improvement!”

E.O.W (End of the Week) Notable Tip: Product Innovation for lower freight costs

Happy Friday!

I hope you’ve had a great week.

Freight and shipping costs can eat away at profits but they don’t have to. By having strong auditing, procurement and vendor management processes you can yield better profits. One way to reduce freight costs is by working with suppliers on product innovations that reduce the weight of the product without affecting quality. By designing more sustainable products that in turn reduce waste is an effective way in reducing freight costs.

That’s the E.O.W for today. Hope you’ve enjoyed it.

As always, “Success is continuous improvement.”

 

E.O.W (End of the Week) Notable Tip: Unprofitable Factors in the industry

Happy Friday!

I hope you’ve had a great week.

Today, I want to discuss unprofitable activities/factors that your company may be utilizing a great deal of resources on.

“By understanding your customer’s priorities you are able to shift resources to activities that drive value and profitability, in turn, eliminating those factors that yield no profits and realizing opportunities to create new factors that have not been offered before. It is critical that your accounting team is aware of the activities and customers that offer the most profit by creating and maintaining a Customer P&L sheet. “

 

As always, “Success is continuous improvement!”

E.O.W (End of the Week) Notable Tip: Redesigning Business Models

Happy Friday!

I hope you’ve had a great week.

Today, I want to discuss business models. As we all know, changes in trends and customer behavior affects profit. Therefore, it is important that leaders stay abreast of trends that could affect their bottom-line and have solutions at the ready. They should also include non-customers into their value chain spectrum for the purpose of realizing profitable opportunities.

“Companies should redesign their business model every 4 to 5 years.”

 

I hope you’ve enjoyed this short tip and as always, “Success is continuous improvement.”

E.O.W (End of the Week) Notable Tip: Strategic Plan Performance

Happy Friday!

I hope you’ve had a great week.

Today, I want to end this week with key insights on strategic plan performance.

“Strategic plans should concentrate on critical success factors for the company, providing plans for closing the gaps between what the company is capable of doing versus what it needs to be able to do. Gap analysis is key to identifying areas for improving performance. Negative gaps require immediate corrective action to eliminate the root cause and improve performance toward the goal and narrow the gap. Positive gaps showing better than expected performance may encourage the company to take further action to enhance the gap. Lastly, it is critical to integrate a contingency plan in case of errors or significant changes in the market occur.”

 

As always, “Success is continuous improvement.”

 

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